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Resident guide

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Common procedures, the office that handles them, and what to bring. This is practical orientation, not legal advice: for a dispute, an arrest or a deadline, consult a qualified Moroccan lawyer.

I need a birth certificate or another civil-status document

What to do

  1. Civil-status records are kept by the office where the event was registered. If you were born or married in Sidi Bernoussi, that is the arrondissement.
  2. Many extracts can be ordered online on Watiqa and delivered.

What to bring

  • Your CNIE (national ID card)
  • Your family book (livret de famille) or the record reference if you have it
  • For someone else: proof of your relationship or a signed authorisation
I need a signature legalised or a copy certified

What to do

  1. Go to the arrondissement's legalisation counter with the original document.
  2. You sign in front of the officer; do not sign beforehand.

What to bring

  • The original document and copies
  • Your CNIE
I need to report a theft, an assault or another offence

What to do

  1. In danger: call 19 (or 112 from a mobile).
  2. Otherwise go to the police station covering the place where it happened and ask to file a complaint (plainte / شكاية). Ask for a reference number.
  3. You can also write directly to the public prosecutor at the competent court.

What to bring

  • Your CNIE
  • Any evidence: photos, messages, names of witnesses, medical certificate if injured
  • For a stolen phone, the IMEI number from the box or invoice
I received a summons or have a case in court

What to do

  1. Read the court name and file number exactly as written. Eastern Casablanca matters are often at Aïn Sebaâ, but check your paper.
  2. Track the file and hearing dates on the Ministry of Justice e-services.
  3. Deadlines to appeal or respond are short and strict. For anything contested, see a lawyer quickly.

What to bring

  • The summons or judgment
  • Your CNIE
  • All documents relating to the case
I have a problem at work, or I am looking for a job

What to do

  1. Unpaid wages, dismissal, no contract or no CNSS declaration: go to the labour inspection for Casa Bernoussi-Zenata. It can call a conciliation meeting with your employer.
  2. Check your CNSS contributions online.
  3. Job search and training: register with ANAPEC; young people can also ask at CFF Sidi Bernoussi.

What to bring

  • Contract, pay slips, bank statements showing salary
  • Written messages from the employer
  • Your CNSS number
I need public health care or health insurance

What to do

  1. Emergency: 15 or 141.
  2. Routine care starts at your neighbourhood health centre; the prefecture health delegation can tell you which one.
  3. Health insurance (AMO) is managed by CNSS for most residents. Check your rights before a planned hospital stay.

What to bring

  • CNIE
  • CNSS / AMO card or number
  • Previous prescriptions and results
I want to complain about a public service

What to do

  1. Local problems (rubbish, lighting, roads): the arrondissement's complaints service first.
  2. Any public administration: file on Chikaya, the national portal. You get a tracking number.
  3. Keep it short and factual: what, where, when, what you already tried.

What to bring

  • Photos or documents that show the problem
  • Dates and names of any earlier contact
I want to build, renovate or open a business

What to do

  1. Building and business authorisations go through the Rokhas platform.
  2. Check the zoning of your plot first: the new urban plan for the area was still awaiting approval in 2025.

What to bring

  • Title deed or lease
  • Plans by an architect where required
  • CNIE or company documents
I am looking for activities for a young person

What to do

  1. Dar Chabab Sidi Bernoussi and the Maison des Jeunes Al Qods host clubs and associations.
  2. Call ahead to ask about age groups, registration and schedules.

What to bring

  • Child's birth certificate or ID
  • Parent's CNIE
Someone needs social support: violence, disability, old age, a child at risk

What to do

  1. The INDH centres in Sidi Bernoussi receive women and girls in difficulty, people with disabilities and older persons.
  2. For a child at immediate risk, call 19.
  3. Associations such as Bayti and Dar Al Atfal work with children and families.

What to bring

  • Any documents you have, but do not wait for paperwork to ask for help

Procedures and required documents change. Each office has the final word. If a step here is out of date, please tell us.